About Us - Controll Forms, Inc.

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Shipping Policy

Estimated Shipping & Handling Charges via UPS Ground
Please use this chart when estimating shipping cost within the continental United States.
Please call for shipping estimates for Alaska, Hawaii and International destinations.

Estimated Weight	Central U.S. (ETA 1 to 2 days)	Northeastern U.S. (ETA 2 to 4 days)	Southeastern U.S. (ETA 2 to 4 days)	Western U.S. (ETA 3 to 5 days)
Zero-2 lbs.	$7.50	$7.50	$7.50	$7.50
3-10 lbs.	$8.72	$9.76	$9.60	$10.80
11-20 lbs.	$10.75	$12.16	$15.00	$18.43
21-30 lbs.	$11.05	$16.80	$21.75	$25.83
31-50 lbs.	$14.70	$26.04	$32.76	$40.85
51-70 lbs.	$17.45	$31.24	$39.07	$46.95
71+ lbs.	Call for Estimate	Call for Estimate	Call for Estimate	Call for Estimate

ITEMS EXCEEDING UPS WEIGHT OR SIZE LIMITATIONS WILL SHIP VIA COMMON CARRIER

Delivery

Orders will be processed the same business day received, providing there are not any type of existing account holds, credit card holds or temporary inventory issues, etc. Orders received by 1PM CST will ship the same business day. Orders received after 1PM CST have a possibility of shipping the same business day or will be scheduled to the next business day depending on order activity (business days do not include weekends or holidays). Our standard shipping method is UPS Ground. Any other shipping method preferred by the customer must be indicated on the order when placed. The customer accepts and is responsible for all freight, insurance, shipping, handling charges and for payment of any and all applicable taxes, with respect to their order. Controll Forms observes the following Holidays and will not process or ship orders on these days; Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year's Day. Please call Customer Service at 888-219-3501 if you have any questions or any special requests regarding the shipment of your order.

Controll Forms requires notification of any error in shipment by Controll Forms within 15 days of receipt of order by the customer. If you order should contain defective items or incorrect product due to error in ordering by the customer, Controll Forms requires notification within 30 days of order receipt at customer's location. Controll Forms takes pride in utilizing only the best packaging in order to protect our customer's orders during shipping; however, we rely on our customers to inspect incoming shipments in the unlikely event their order should arrive damaged. If the product is damaged in shipment, you have the right to refuse shipment. If you should discover an order error, defective product or concealed damage, please review our Return Policy and contact Customer Service at 888-219-3501. Please have the part number, shipping order and/or invoice number available when you call.

Return Policy

Controll Forms REQUIRES a RMA before any orders can be returned for credit and offers a THIRTY (30) DAY RETURN POLICY. A RMA will be issued only after talking to an authorized Controll Forms Customer Service representative and it is determined the item(s) should be returned. Please contact Customer Service at 888-219-3501 and have the part number or invoice number available when calling.

Once a RMA has been issued, the customer will have 15 days to return the item(s) listed on the RMA. Only the item(s) listed on the RMA will be credited. The RMA number must be clearly marked on the outside of the carton(s). Controll Forms reserves the right at any time to deny any return. Credit will be issued after the receipt and inspection of all item(s) listed on the RMA. All returns must be unopened (other than defective product), in the original packaging and in resellable condition.

Unauthorized item(s) returned to Controll Forms will be returned upon customer request at the customer's expense. No credit will be issued to the customer for the return of unauthorized items. Based upon certain conditions or circumstances, Controll Forms may determine it necessary to apply a restocking fee ranging from 20% to 50% towards the credit for returned orders. The product(s) will be credited to the customer's account through the same method of payment used for the original order.

Mission Statement

At Controll Forms, Inc., we are dedicated to adding value to our clients, vendors, and employees. We are committed to meeting and exceeding the expectations of our clients, while providing the highest quality service and products available. We do this by providing the best overall personalized service and efficient operations. We strive to be a leader in the marketplace by providing the latest technology in print, print imaging and electronic information solutions.

We offer a total market fulfillment program, which is designed to offer a variety of marketing and logistics services for our partners. This program is made possible by establishing open communications with our clients, vendors and designing our marketing and logistics programs to meet their business objectives, recognizing that complete client satisfaction is the ultimate goal of our mission. Satisfying our clients by providing consultative selling, anticipating and fulfilling their needs and strengthening our business alliances to form strong business partners is the major focus at Controll Forms, Inc.

At Controll Forms, Inc., we recognize quality must be predictable and reflect our clients' expectations. Therefore our services and products shall always result from documented quality systems, teamwork and education focusing on continuous improvement. A quality culture will be fostered in our workplace.

At Controll Forms, Inc., we realize our people are the core in attaining our mission. We are committed to respecting, investing in and providing opportunities for our employees to grow personally and professionally. We enjoy our work and hope that our personal satisfaction at work will extend into all aspects of our lives, our communities and the lives of those around us.

Our employees and our business partners are the lifeblood of this organization and together we will continue to achieve our mission of total quality, complete satisfaction in our service and competitive pricing of our products.

W141 N9296 Fountain Blvd. Post Office Box 425 Menomonee Falls, WI 53052-0425
Telephone (262) 255-2205 Toll free (888) 219-3501 Fax (262) 255-4276